Troubleshooting

A document has blanks or says "Not specified"

The template shows a field that the product or company profile does not have a value for. On New document, type the missing value in To finish this document. It is saved to the product so you are not asked again. Or fill the product's tab in the catalog, or the company profile.

The document did not change after I edited the product

A saved document is a snapshot, so it does not change by itself. Open it and look for Product data changed since version N, then choose Update to save the next version, or use Regenerate with latest data in the Documents list.

I cannot add a product or a template

You have reached your plan's limit. The button changes to say so and offers an upgrade. Nothing is lost. Everything you have stays visible, editable and exportable. You can delete ones you no longer need, or move to a bigger plan.

An AI button says I am out of credits

AI helpers use credits, and monthly credits reset each month. Check your balance under Settings > Plan & billing, where you can also buy a top-up. Documents, previews and exports do not use credits and keep working. See plans and AI credits.

My logo or letterhead does not appear on exports

1. Check that a logo is uploaded in Company. Save the profile first, then upload.
2. Check that the template has a logo or letterhead in its header.
3. The letterhead (company name, address, website) in exports needs the Starter plan or higher, and the brand colour needs Pro or higher. Your profile is kept, and returns when you upgrade.

Exports have a "Made with SpecIQ" footer

Free exports and share pages carry that footer. Paid plans export without it. See Company profile and brand kit.

A Word or PDF file would not import

• Use a .docx or .pdf file of up to 10 MB.
• Scanned or picture-only PDFs have no text to read. On plans with the vision model, SpecIQ can read them, and it costs more credits per page. See Import a Word or PDF file.
• If the layout comes out different, open the imported template in the template editor and adjust it. Imports are a starting point.
• A monthly import allowance applies. If you used it up, it resets next month, or you can move to a plan with more.

I cannot edit a document, it is read-only

The document contains something the editor cannot keep without losing it, and SpecIQ says what. Legacy documents from the earlier AI flow are also read-only. Edit the template and regenerate instead. See Editing a single document.

"This document was changed somewhere else"

You have the same document open in two places. Choose Reload latest to take the newer version, or Keep mine and overwrite to replace it with what you have.

A share link does not work

• The link may have been switched off. Open Share link on the document and turn it on again.
• Links belong to one saved document. If you saved a new version, share that version's link.
• An expired document's link still works. An expiry date is only a reminder.

Images will not upload

Check the limits in Product images: the number of images per product, the file size and the accepted formats.